Delivery & Returns

Family Portraits

Each illustration is a one-off piece of work.  Once the pencil sketch has been confirmed there will be no returns policy. Louise will try her best to add and adapt where she can.

Orders are processed Monday to Friday and will be shipped within 3 working days once the portrait has been completed.

Shipping

Orders are processed Monday to Friday and will be shipped within 3 working days of being placed and shipped via Royal Mail First class signed for and is £6.00 plus packaging.

Tracking and International is available. This will need to be mentioned in an e-mail so Louise can price up the added costs for you.

Can I return my order?

Unfortunately I do not offer refunds on custom orders.

I can refund any other order if your request to do so is made up to 14 days of receiving your order, or once the first attempt at delivery has been made. Please email me before attempting to return your item. I will issue the refund once the item has arrived at my studio.

Please note, I cannot refund the original postage on returned items. Return shipping is covered by the customer, unless the item is faulty. Proof of postage must be obtained when returning an item, refunds cannot be made on lost returns without proof of postage.